Terms of Service

Last updated: June 12, 2026

1. Acceptance of Terms

By creating an account or using AVA (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform. These Terms constitute a legally binding agreement between you ("User") and AVA Digital Architecture ("Company," "we," "us").

2. Description of Service

AVA is a SaaS platform that enables users to deploy AI-powered voice agents for automated outbound and inbound calling, CRM webhook integration, campaign management, and automation workflow building. The Platform connects to your own Twilio account (Bring Your Own Twilio — BYOT model) for telephony.

3. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract. By using AVA, you represent that you meet these requirements and that your use is lawful in your jurisdiction.

4. User Responsibilities and Prohibited Uses

You are solely responsible for:

• Ensuring all persons you contact have provided prior express written consent as required by TCPA and applicable state/country laws.
• Honoring do-not-call (DNC) lists and opt-out requests immediately.
• Complying with all applicable laws in the jurisdictions where calls are made and received.
• The content of AI agent scripts, prompts, and instructions you configure.
• Your Twilio account usage, billing, and compliance.

You may not use AVA to:

• Make calls without required legal consent.
• Engage in fraud, impersonation, harassment, or abuse.
• Transmit spam, unsolicited communications, or malicious content.
• Violate any applicable law or regulation.
• Reverse engineer, decompile, or attempt to extract source code.
• Resell or sublicense the Platform without prior written agreement.

5. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at our contact page if you suspect unauthorized access.

6. Bring Your Own Twilio (BYOT)

AVA operates on a BYOT model. You provide your own Twilio credentials and fund your Twilio wallet. Voice minute costs are charged directly by Twilio to your account. AVA charges flat monthly subscription fees only and does not mark up Twilio costs.

7. Subscription, Billing & Refunds

Subscription fees are billed monthly or annually depending on your selected plan. All fees are non-refundable except as required by law or at our sole discretion. We reserve the right to change pricing with 30 days' notice to registered users.

8. Intellectual Property

The AVA Platform, including all software, designs, and documentation, is owned by AVA Digital Architecture and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Platform for its intended purpose during your subscription period.

9. Data and Privacy

Our collection and use of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVA DIGITAL ARCHITECTURE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless AVA Digital Architecture and its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of any law or third-party rights.

13. Termination

We may suspend or terminate your account at any time for violation of these Terms or applicable law. You may cancel your subscription at any time through your account settings.

14. Governing Law

These Terms are governed by applicable law. Disputes shall be resolved in the competent courts of the jurisdiction where AVA Digital Architecture is registered.

15. Changes to Terms

We may update these Terms at any time. We will notify registered users of material changes via email. Continued use after notice constitutes acceptance.

16. Contact

Questions about these Terms? Contact us here.

⚠️ Legal Disclaimer: This is a template Terms of Service. Please have it reviewed by qualified legal counsel before publishing, particularly given the TCPA compliance requirements applicable to automated calling platforms.